|Overview of MS ISO 9001 : 2008|
|The International Standard ISO 9001:2008 was published in November 2008. The Mauritian Standard MS ISO 9001:2008 has been based on this International Standard and MSB is offering certification in MS ISO 9001:2008. |
|The Process Approach|
MS ISO 9001:2008 promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a Quality Management System, to enhance customer satisfaction by meeting customer and regulatory/statutory requirements.
A process is a series of interrelated activities which transform inputs into outputs.
|According to the process approach an organisation consists of a number of linked processes or activities. the process approach is thus the application of a system of processes within an organisation, together with the identification and interaction of these processes and their management.|
Methodology of Process Approach
The process approach uses the methodology known as "Plan-Do-Check-Act" (PDCA).
Plan:establish the objectives and processes necessary to deliver results in accordance with customer and regulatory/statutory requirementsand the organisation's policies.
Do: Implement the processes
Check: Monitor and measure processes and product against policies, objectives and requirements for the product and report the results.
Act: Take actions to continually improve process performance.
|ISO 9000 and the eight Management Principles|
ISO 9001:2008 International Standard has been based on the following eight Quality Management principles:
1. Customer Focus
3. Involvement of people
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to decision making
8. Mutually beneficial supplier relationship
|The Quality Management principle is a comprehensive and fundamental rule or belief, for leading and operating an organisation, aimed at continually improving performance over the long term by focussing on customers while addressing the needs of all other stakeholders.|